GENERAL CONTRACTUAL CONDITIONS FOR TOURS

Travel agency "Ventura Tours" owned by Laura Ventura Camacho with NIF 40934564-S and registered office in Ronda dels Campets nº 2 2º 4ª of Alcanar, registered as a retail travel agency with the Generalitat de Catalunya.

The reservation of any of the trips included in this website, implies the total acceptance of these General Conditions that are considered automatically incorporated into the contract, without the need for a written transcript.

The data offered at www.venturarural.com/tours show prices, duration, as well as services included in each trip offered. Regarding the matters not reflected in these general conditions, will be governed by current legislation: Royal Legislative Decree 1/2007, from 16 of November, Approving the revised text of the General Law for the Defense of Consumers and Users and other complementary laws such as Book IV On Combined Travel.

AGENCY RIGHTS

The agency may modify the conditions of the trip, communicating it to the client in writing. The client may choose to accept the changes or terminate the contract without penalty. The client will have to communicate within a maximum period of 3 days, if you accept the modifications. After this period, it will be understood that you do not accept the modifications.

Modify the flight schedule on trips with flights included in the travel offer to avoid having to significantly increase the price of the trip at the time of booking when the travel group is confirmed. If other flight times are reserved, it will always be in order that the trip is made without having to pay more for it or cancel the trip.

Cancel the trip for not reaching the minimum number of people to make up the group or due to force majeure, understood as circumstances outside the person invoking them, abnormal and unpredictable consequences whose consequences could not have been avoided, despite having acted with due diligence.

Cancel the contract before or during the trip in case the client shows inappropriate behavior that endangers the proper functioning of the scheduled activities.

AGENCY RESPONSIBILITY

The agency is responsible for the correct execution of all the services included in the trip, and is obliged to provide service if the customer is in difficulty, as long as they are not attributable to customer negligence.

The client will have the right to claim within 7 days after the end of the trip.

WARRANTY

Ventura Tours, has signed a guarantee policy to protect against insolvency, with the company MARKEL with policy number 020S02181CAV in the event that the agency becomes insolvent, as required by the Generalitat de Catalunya from travel agencies.

If the agency becomes insolvent, the customer payments will be reimbursed. He also has a contract with the same company, liability insurance.

All our travel programs include travel insurance from which the client will be provided with information on the coverage and particular conditions in each case..

The hiring of the trip recognizes that the client accepts the inclusions and exclusions of the insurance. Information about the insurance is included in the additional documentation that is given to the client before departure.

RIGHTS AND OBLIGATIONS OF THE CLIENT:

The client can assign the travel contract, as long as the recipient / a meet all the conditions applicable to this contract, and must be communicated to the agency at least 7 days before departure.

The client must make payments within the deadlines set by Ventura Tours. The first payment at the time of booking and the final payment of the trip on the date that each trip specifies, which is usually between 15 O 30 days before departure date, depending on the destination.

All the passengers (including minors) They must bring their documentation in order and they will be informed of the required documents depending on the country (DAYS, passport, etc ..)

In the event that the documentation is rejected by the authorities or entry into the country is denied, for not having all the documentation in order, It will not be considered as cancellation due to force majeure, The agency will not be responsible for the expenses incurred nor will it return the amount of the trip.

CANCELLATION, WITHDRAWAL OF THE CONTRACT

Anytime before the trip, the client may cancel the contract, and in this case the agency may require you to pay the management and cancellation fees, as well as a penalty:

– In all cases, he 15% of the total price of the trip as management expenses, plus the cancellation fees that will be the following:

– A penalty percentage that depends on the days remaining for the trip:

The 20% of the total amount if there are between 15 and 30 days for dates

The 40% of the total amount if there are between 8 and 14 days for dates

The 100% of the total amount if they are missing 0 It is 7 days to date.

 

*In the case of airline tickets, train or show tickets, that are already reserved and paid, the expenses in case of cancellation are of 100% of the amount of the same plus the 15% management. To this would be added the corresponding percentage of penalty, depending on the cancellation date.

When the trip is canceled due to force majeure and extraordinary causes at the destination (wars, terrorist actions, natural disasters) that significantly affect the execution of the trip, the traveler will have the right to withdraw from the contract without penalty, but you will not get any additional compensation.

For group trips, if the minimum number of participants indicated in the travel program is not reached, the agency may cancel the trip, informing the client and proceeding to return the payments made, within a maximum period of 15 days before departure date.

 

DATA PROTECTION

In compliance with the Organic Law 3/2018, from 5 from December, Protection of Personal Data and guarantee of digital rights and the European Regulation 2016/679, regarding the protection of natural persons with regard to the processing of personal data and the free circulation of these data, Ventura Tours, the retail agency and the traveler undertake to respect and comply with current regulations on this matter.

By adhering to the general conditions for express acceptance indicated in the travel request and acceptance of the particular conditions, The explicit consent is given that the personal data provided will become part of a personal data file for which the Ventura Tours agency with address at Alcanar Ronda dels Campets no. 2

The purposes of this file are to properly manage the reservation and the adequate provision of the contracted services., as well as the international transfer of data to organizing companies and providers of said services, as well as being able to send information about products, services, offers and promotions related to both the program and actions linked to the activity of Ventura Tours, in the field of tourism, the hospitality, catering and travel.

The data will only be transferred, unique and exclusively, to third parties that intervene in a necessary way in the provision of services linked to the object of the contracted trip and with identical purposes to the previous ones, them with safeguarding of the duty of secrecy and application of the security measures required by the regulations in force. Access rights may be exercised, rectification, cancellation or opposition to your treatment, By writing accompanied by a copy of the National Identity Document or valid passport and addressed by mail to the above address or by email tours@venturarural.com

 

See our legal and privacy policy